Refund policy

Return and Refund Policy

Last updated 7/19/2026

At Polish Kings Auto Detail & Customs, we provide professional automotive detailing services and sell select physical products through our online store.

This policy explains the conditions governing service cancellations, deposits, product returns, refunds, and final-sale merchandise.

Automotive Services

Because our automotive services involve scheduled labor, materials, preparation, and vehicle-specific work, all completed services are final sale.

Completed services are not eligible for returns or refunds, including but not limited to:

* Auto detailing
* Paint correction
* Ceramic coating services
* Window tint services
* Liquid paint protection
* Trim restoration
* Touch-up paint services
* Other custom automotive services

Service Deposits

A deposit may be required to reserve an appointment.

Deposits are refundable only when the appointment is cancelled at least 24 hours before the scheduled appointment time.

A cancellation or rescheduling request made less than 24 hours before the appointment may result in forfeiture of the deposit.

At our discretion, an eligible deposit may be transferred one time to a future appointment instead of being refunded.

Cancellations and Rescheduling

Customers must provide at least 24 hours’ notice to cancel or reschedule an appointment.

Missed appointments and late cancellations may result in the loss of the deposit.

Appointments affected by unsafe weather or other conditions outside the customer’s control may be rescheduled without an additional rescheduling charge.

Service Concerns

Customers must inspect their vehicle after service and report any concerns within 24 hours of service completion.

We will review properly reported concerns and may offer reasonable corrective service when appropriate. Corrective work will be limited to the area or service involved in the original concern.

Corrective service does not automatically qualify the customer for a refund.

30-Day Return Policy for Eligible Physical Products

Eligible physical products may be returned within 30 calendar days after the date the order is delivered.

A return must be requested within the 30-day period. Return requests submitted after 30 calendar days will not be accepted.

Receiving authorization to return an item does not guarantee a refund. All returned merchandise will be inspected before a refund is approved.

Return Eligibility

To qualify for a return, the product must:

* Be unused, unworn, unwashed, and unaltered
* Be in the same condition in which it was received
* Include all original packaging, tags, accessories, documentation, and protective materials
* Show no signs of wear, installation, use, damage, odor, stains, pet hair, smoke exposure, or alteration
* Include valid proof of purchase from Polish Kings Auto Detail & Customs
* Be returned within the approved return period

Sneakers must be tried on only indoors on a clean surface. Sneakers showing sole wear, creasing, dirt, missing tags, damaged packaging, or other evidence of use will not be eligible for a refund.We reserve the right to refuse a return that does not satisfy these requirements.

How To Request A Refund

returns@polishkings.com) and provide:

* Your name
* Order number
* Product being returned
* Reason for the return
* Photographs when the item is damaged, defective, or incorrect

Do not send merchandise back without first receiving return instructions.

Unauthorized returns and items mailed to an incorrect address may be refused or returned to the sender.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because they:

* Changed their mind
* Ordered the wrong product or size
* No longer want the product
* Made an accidental purchase
* Have another reason unrelated to an error by Polish Kings Auto Detail & Customs

Return shipping costs are nonrefundable.

We recommend using a trackable and insured shipping service. Polish Kings Auto Detail & Customs is not responsible for returned merchandise that is lost, damaged, or misdirected before it reaches us.

We will pay or reimburse reasonable return shipping costs when we confirm that the customer received an incorrect, damaged, or defective product because of an error attributable to Polish Kings Auto Detail & Customs.

Restocking Fees

We do not charge a restocking fee on approved returns.

However, returned items that do not satisfy this policy may be refused and sent back to the customer at the customer’s expense.

Original Shipping Charges

Original shipping and delivery charges are nonrefundable unless the return is caused by an incorrect, damaged, or defective item attributable to Polish Kings Auto Detail & Customs.

Any expedited, priority, or special delivery charges are nonrefundable.

Refund Processing

After an authorized return is received, we will inspect the product and notify the customer whether the refund has been approved or denied.

Approved refunds will be issued to the original payment method within 10 business days after inspection and approval.

Banks, credit card companies, and payment providers may require additional time to post the refund to the customer’s account.

We do not issue cash refunds, store credit, or refunds to a different payment method unless required by applicable law.

Exchanges

We do not offer direct product exchanges.

A customer who wants a different eligible item or size must return the original item according to this policy and place a new order.

Damaged, Defective, or Incorrect Products

Customers should inspect their order immediately after delivery.

An incorrect, damaged, or defective product must be reported within 3 calendar days after delivery. The report must include the order number and clear photographs showing the product, packaging, shipping label, and damage or error.

We may provide a replacement, refund, or other reasonable resolution after reviewing the claim.

Do not discard the product or its packaging until we have completed our review.

Damage caused after delivery, improper use, installation, alteration, normal wear, or failure to follow product instructions is not considered a shipping defect.

Nonreturnable and Final-Sale Items

The following items are not eligible for return, exchange, or refund unless the customer received the wrong item or the item arrived materially damaged:

* Individual sports cards
* Graded cards
* Trading cards and collectible cards
* Sealed collectible products
* Opened collectible products
* Used or previously worn sneakers
* Custom-ordered or specially sourced products
* Personalized products
* Gift cards
* Clearance products specifically marked “Final Sale”
* Products specifically identified as nonreturnable before purchase
* Products damaged, worn, installed, altered, or used after delivery

The value of sports cards and collectibles may fluctuate based on market conditions. All sales of sports cards, graded cards, and collectible products are final.

New sneakers that are not specifically marked final sale may be returned only when they satisfy every requirement of the 30-day eligible-product return policy.

Lost or Delayed Shipments

Tracking information will be provided when available.

Carrier delivery estimates are not guaranteed. Customers should contact us promptly if an order appears lost, arrives damaged, or is marked delivered but cannot be located.

We will review available tracking information and assist with an eligible carrier claim. A carrier delay does not automatically qualify an order for cancellation after it has shipped.

Customers are responsible for providing a complete and accurate shipping address. Additional expenses caused by an incorrect or incomplete address supplied by the customer may be deducted from any approved refund where permitted by law.

Service Limitations and Preexisting Vehicle Conditions

Automotive service results vary according to the vehicle’s age, materials, maintenance history, existing condition, prior repairs, and previous treatments.

Polish Kings Auto Detail & Customs is not responsible for preexisting conditions or defects, including:

* Paint defects
* Weak or failing clear coat
* Prior bodywork or repainting
* Scratches, dents, chips, or oxidation
* Worn, faded, cracked, or weakened trim
* Loose parts or accessories
* Manufacturer defects
* Damage concealed by dirt, coatings, wraps, paint, or prior repairs

Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.